My mother used to warn, “‘It’s not what you said; it’s how you said it!” My wife echoes the admonition to this day. (I remain a student of communication.) Ironically, I understand how my mother and wife feel. People have spoken to me with a boombox bass or an about-to-throw-a-piston-rod treble, their volume pushing woofers […]
Jargon is Bargain-Basement Communication
Few would debate that sales and other business endeavors boil down to relationships, which are built with healthy communication. We’ve been “communicating” since birth, right? Yet it is as though we loiter beneath the Tower of Babel at times. Why? – Because we too often take communication for granted. We get lazy. Effective communication is […]
